Delivery Details and Returns Policy

Delivery UK
Delivery of all orders is subject to stock availability and authorisation of your payment. In stock items will normally be despatched within 72 Hours and delivered within 7 days of receipt of your order. During peak period's despatch can be delayed due to the number of orders received.

For out of stock items an e-mail will be sent to advise you of the estimated despatch date.

We can currently only accept orders for delivery to UK postcodes. Orders are despatched at a standard charge of £5.50 postage & packing irrespective of the number of pairs ordered.

All orders are despatched via the Royal Mails ‘recorded signed for' delivery method. A signature will be required on delivery of the goods. Receipt of a signature at the delivery address will act as proof of delivery.
Your order will be delivered from 7am to 6pm - Monday to Friday and 7am to 1pm - Saturday. Unfortunately we cannot specify the exact time at which your order will be delivered.

We can either deliver your order to the billing address for the credit / debit card you use to pay for your order or you can specify an alternative delivery address in the ‘delivery address' section of the checkout.

Returns Policy - Exchanges / Refunds
DK Diamond Limited is happy to offer a refund or exchange on unworn products up to 21 days after your order has been delivered. All that we ask is that you send them back in the condition that you received them in the original box and packaging. Please follow the returns procedure. Returns will be processed within 28 days. Please note any refund will be excluding the delivery charge.

Faulty Returns
If your footwear is faulty please follow the returns procedure to return the item to us. The footwear will be checked and if deemed faulty either a full refund of the price of the merchandise will be given or we will send you a replacement product. This is not limited to 21 days. This does not affect your statutory rights. Returns will be processed within 28 days.

Order Cancellation
You can cancel your order at any stage up until it is despatched.
Further Under the Distance Selling Regulations, you have seven working days from the Commencement Date ("the cooling-off period") in which to cancel this Agreement if for any reason you are not happy with the Goods that have been delivered to you. This cooling off period begins on the day after the day you receive the Goods from us - see full details in clause 10.